Celent’s Luminary distinction reflects Cleva’s breadth of technology and functionality supported by a comprehensive, progressive approach to AI.
In its 2026 report on P&C claims management systems in EMEA, Celent, a global research and advisory firm for the financial services industry, has awarded Cleva the Luminary distinction —its highest accolade in the Technical Capability Matrix. In its assessment, Celent describes Cleva as a strong candidate for European insurers modernizing claims, highlighting the solution’s workflow foundation and configurability, as well as a horizontal AI strategy spanning customers, business, and delivery and increasingly agentic automation.
“Innovation only has value when it addresses concrete operational challenges. Insurers today are looking for solutions capable of modernizing their processes without increasing their complexity. Cleva has built its platform around this reality: orchestrated by artificial intelligence, open and natively modular, it enables teams to gain efficiency while enhancing the quality of service delivered to policyholders. Celent’s Luminary distinction confirms our ability to sustainably support the transformation of the sector across Europe.”
Rodolphe Peim, Chairman & CEO, Cleva
Structural, integrated AI: what Celent recognized
For Cleva, the Luminary distinction aligns with a fundamental principle: AI is not an add-on, but an orchestrator of business processes. This vision is designed to embed AI across the complete management lifecycle while avoiding fragmented systems and minimizing disruption for existing teams. It is precisely this architectural coherence, rare in the European market, that Celent highlights in its ranking.
Three dimensions of the Cleva platform particularly captured the firm’s attention:
Its end-to-end coverage of the claims lifecycle, AI-orchestrated at every step, with no chain breaks or loss of traceability;
The flexibility of its workflow engine, which enables insurers to industrialize their practices while adapting to the specificities of each business line, market, or regulatory framework;
Its progressive adoption strategy, deploying a horizontal AI approach covering the entire value chain. Its progressive adoption model allows each organization to activate AI use cases at its own pace, without disrupting existing systems or compromising compliance and data sovereignty. A leading-edge position for European insurers seeking to modernize claims management by combining broad operational coverage, high configurability, and agentic automation.
Transformation without forced migration
What Cleva has built is a break in method, not a break in continuity. AI is not grafted on at the periphery: it orchestrates. It guides case opening, analyzes declarations, automates low-value tasks, and frees up claims handlers for what truly matters. All without imposing disruptive migration, undermining compliance, or sacrificing data sovereignty.
In a sector where European insurers are already documenting productivity gains of 30 to 50% on certain AI processes (Mandalore Partners, 2026), the question is no longer whether to adopt AI, but how to embed it structurally and durably without destabilizing what already works. That is the answer Cleva has been building for several years, alongside its clients.
40 years of industry expertise, a platform built for today
A specialist insurance software vendor for over 40 years, Cleva covers all P&C, Life & Health, and retirement savings lines with solutions deployed by leading insurers: Allianz, BPCE Assurances, Pro BTP, Groupama, CNP Assurances, Alptis, Relyens, Fidelidade, Abanca Seguros Generales, Prévoir, and Aegon Santander. This business depth, accumulated over four decades and proven with the most demanding players in the market, is precisely what gives its AI approach its operational credibility: technology grounded in the reality of processes, not in theory.