Privacy Policy

Cleva Solutions, SA (hereinafter referred to as Cleva) has created this privacy policy to demonstrate our commitment to protecting the privacy of users of our website. Please read the following to learn more about our privacy policy and how we handle personally identifiable information collected from our visitors and users.

What this Privacy Policy Covers

This privacy policy covers Cleva’s treatment of personally identifiable information collected by Cleva through a website owned and operated by Cleva. This privacy policy does not apply to the practices of companies that Cleva does not own or control, or individuals that Cleva does not employ or manage, including third-party content contributors bound by contract and third-party websites to which Cleva’s websites link.

Collection and Use of Personal Information

You may visit Cleva’s website without disclosing personal information. However, Cleva requires certain personal information if you wish to respond to your contact or follow up on your application. Where applicable, this information may include your personal contact details and/or your company’s contact details. Cleva will use this information to respond to your inquiries, to provide you with the requested products and services, to set up your member account, and to contact you regarding new products and services. By accessing Cleva’s services and voluntarily providing us with the requested personal information, you consent to the collection and use of this information in accordance with this privacy policy.

Collection and Use of Non-Personal Information

Cleva automatically receives and records non-personal information on our server logs from your browser, including your IP address, cookie information, and the page you requested. Cleva may use this information to personalize the advertising and content you see and to respond to your requests for certain products and services. However, Cleva does not connect this non-personal data to personal information collected from you. Where applicable, this information may include your personal contact details and/or your company’s contact details. Cleva will use this information to respond to your inquiries, to provide you with the requested products and services, to set up your member account, and to contact you regarding new products and services. By accessing Cleva’s services and voluntarily providing us with the requested personal information, you consent to the collection and use of this information in accordance with this privacy policy.

Sharing and Disclosure of Information

Cleva may disclose your personal information to third parties working on behalf of Cleva to provide the products and services you request. We will only share personal information for these purposes with third parties whose privacy policies are consistent with ours or who agree to abide by our policies regarding personal information.

Cleva may also disclose your personal information when:

  • We have your express consent to share the information for a specified purpose;
  • We need to respond to subpoenas, court orders, or any other legal process;
  • We need to protect the personal safety of users of our websites or defend the rights or property of Cleva;
  • We find that your actions on our website violate our usage guidelines for specific products or services.

User ID Tracking

Cleva uses Google Analytics to track and analyze website visits and usage. Google Analytics uses a unique user identifier when a user is authenticated and logged in. On behalf of Cleva, Google Analytics tracks user flow, their location by country, language, browser and operating system, Internet service provider, and devices used to access Cleva. Cleva tracks this information to improve service to its customers. Cleva will not upload any data that would allow Google to personally identify an individual (such as a name, social security number, email address, or similar data), or data that permanently identifies a particular device (e.g. an IP address). To opt out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please refer to the relevant help resources for your specific browser.

Consent

If you do not consent to the collection, use, or disclosure of your personal information as described in this policy, please do not provide any personal information to Cleva. If you have provided personal information to Cleva and no longer consent to its use or disclosure as described here, please notify Cleva at privacy.cleva.pt@cleva-solutions.com.

Security

No data transmission over the Internet can be considered 100% secure. However, your Cleva information is protected for your privacy and security. In certain areas of our websites, as indicated on the site, Cleva uses industry-standard SSL encryption to protect data transmissions. We also protect your personal information from unauthorized access through access control procedures, network firewalls, and physical security measures. In addition, Cleva only retains your personal information for as long as necessary to fulfill the objectives identified above or as indicated in the privacy notices.

Limitations and Exclusions of Liability

Nothing in these terms and conditions shall:

  • Limit or exclude any liability for death or personal injury resulting from negligence;
  • Limit or exclude any liability for fraud or fraudulent misrepresentation;
  • Limit any liability in a way that is not permitted by applicable law; or
  • Exclude any liability that cannot be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions:

  • Govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, tort (including negligence) and breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any kind.

  • We will not be liable to you for losses resulting from an event or events beyond our reasonable control.
  • We will not be liable to you for any business losses, including (without limitation) loss of or damage to profits, revenue, use, production, anticipated savings, business, contracts, business opportunities, or goodwill.
  • We will not be liable to you for any loss or corruption of data, databases, or software.
  • We will not be liable to you for any special, indirect, or consequential loss or damage.

You agree that we have an interest in limiting the personal liability of our officers and employees and, in light of this interest, you acknowledge that we are a limited liability entity; you agree not to bring any personal action against our officers or employees for losses you suffer in connection with the website or these terms and conditions (this will of course not limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

Changes to this Privacy Policy

Cleva may, at any time, without notice and at its sole discretion, modify this policy from time to time. Please check this policy regularly. Your continued use of Cleva’s websites after such changes signifies your acceptance of them.

Questions or Suggestions

If you have any questions or suggestions regarding this privacy policy, or your own personal information, please leave us a message at clevamarketing.pt@cleva-solutions.com or privacy.cleva.pt@cleva-solutions.com.